Refund Policy
Last updated: January 11, 2026
Quick Summary
Subscriptions
No refunds
Free plan available to test
Domains
Non-refundable
Due to registry fees
Templates
Always free
No purchases — no refunds needed
Subscription Plans
Hustle Plan, Agency Plan
No Refunds Policy
We offer a comprehensive Free Plan that allows you to fully test and experience our platform before making any purchase. By upgrading to a paid plan, you acknowledge that you have already tested the service and are aware of its features and capabilities.
Subscription Payments Are Non-Refundable
Since our Free Plan provides full access to test the platform, all subscription payments (monthly or yearly) are final and non-refundable. This includes first payments, renewals, and upgrades.
Exception: Duplicate Purchases
If you accidentally made a duplicate purchase (charged twice for the same subscription), contact us within 48 hours and we will refund the duplicate charge.
Cancellation
You can cancel your subscription at any time. You'll retain access until the end of your current billing period. No partial refunds or prorated credits are given for unused time.
Why No Refunds?
Our Free Plan allows unlimited website generation and full platform testing. Users who upgrade have already experienced the service, making "buyer's remorse" refunds unnecessary. This policy helps us maintain affordable pricing for everyone.
Domain Purchases
Domain registration and renewals
Non-Refundable
Domain registrations and renewals are non-refundable due to the nature of domain registration. Once a domain is registered, we incur fees from the domain registry that cannot be recovered.
Why can't domains be refunded?
- Domain registrations are processed immediately with ICANN-accredited registries
- Registry fees are non-refundable once the domain is registered
- The domain is immediately assigned to you and cannot be "unregistered"
Free domains: Free domains included with subscription plans are non-refundable and non-transferable. They remain with your account for the duration of the subscription.
Templates Library
AI-built templates — anyone can remix, nothing is charged
No charges, no refunds
As of May 2026 the Templates library is a community showcase of AI-built websites. Nothing is charged for browsing, remixing, or submitting a template, so there are no transactions to refund.
How to Request a Refund
Contact Support
Email us at support@buildez.ai with the subject line "Refund Request"
Provide Details
Include your account email, the purchase you're requesting a refund for, and the reason for your request
Wait for Review
We'll review your request within 2-3 business days and respond with our decision
Questions?
If you have any questions about our refund policy, please contact us at support@buildez.ai
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